You have 14 days from the delivery to start the return process.
Please note that exchanges are not possible. You will need to process a return and make a new purchase, either online or in-store, if the size is not suitable.
Items such as socks, underwear, and swimwear cannot be returned or exchanged for hygiene and health protection reasons.
If you are sending the product back, make sure to protect it with a box or external wrapping. Do not use the original box if the item is footwear.
Please note that once a request has been submitted, it cannot be modified. Please contact us for assistance if this is your case.
You have the following options:
Free Return in Store:
You can drop off your return at our Barcelona store. You will receive a receipt, and the return will be handled free of charge. The refund will be processed once the goods arrive at our central warehouses.
EU Purchases
Return via InPost Drop-off Point:
Note: This return method may not be available in all countries. Please check your options on MySVD when starting the return process.
- Click on the order from your MySVD account.
- Select the items you wish to return.
- Make the payment.
- A virtual label will be generated.
- Drop off your package (see all available drop-off points here).
- Show the label at the office from your mobile, and they will handle the process.
- You will find the full instructions when you start the return process on your MySVD account.
- We advise you to keep the return receipt or note the tracking number to monitor progress and get faster assistance if needed.
Send the Product Back Yourself (EU only)
- Click on the order from your MySVD account.
- Select the items you wish to return and complete the process.
- Print the form and include it in the package to help us locate your order and process the return. If you don't have a printer, place a sheet with the details inside the box.
- The cost and management of the shipment are borne by the customer. You can choose the shipping company and service you prefer.
- You will find the full instructions when you start the return process on your MySVD account.
International & UK Purchases
Return via SVD's Trusted Courier:
- Click on the order from your MySVD account.
- Select the items you wish to return and complete the process.
- Select the return option available and pay the indicated amount.
- Request a label to customer service using any of our contact methods.
- Follow the instructions provided by our Support Team.
- We advise you to keep the return receipt or note the tracking number to monitor progress and get faster assistance if needed.
- You will find the full instructions when you start the return process on your MySVD account.