- Register the return from your user account here.
- Click on the order.
- Select the items you wish to return and complete the process.
- Print the form and include it in the package to help us locate your order and process the return. If you don't have a printer, place a sheet with the details inside the box.
- Send the product to: Calle Maracaibo 5, 08030, Barcelona, Spain.
Important: Please print the purchase invoice from your SVD account and ensure that you indicate in the processing with carrier that this is a return. This is especially important when using carriers like Royal Mail, for example, to ensure that customs and import charges are covered. By doing so, no additional information will be required upon arrival.
The cost and management of the shipment are borne by the customer. You can choose the shipping company and service you prefer. Compare different shipping options via this link.