Shipping

Information

• Can I ship my order to a pickup point?
• What countries do you ship to? Are there any restrictions?
• Will I have to pay customs, duties or local taxes?
• Shipping to the Canary Islands: What to know?
• Do you ship to Ceuta and Melilla?

During Shipping

• When will my order be delivered?
• Where is my order?
• What will happen if I refuse the parcel or my shipment could not be delivered?
• Can you combine my orders from the same day into a single package?

After the Delivery

• The packaging of my order or its contents is damaged, what should I do?
• I have only received part of the items. Will there be a second shipment?
• My product has a manufacturing defect, what should I do?
• I received the wrong size/model, what should I do?