Track your order and check the estimated delivery date.
We advise you to check our preparation and shipping times on this link. Normally, we will inform you by email in case of possible delays during high volume periods.
Has it been more than a week since you received the shipping confirmation and you still haven't received your order?
Check the tracking number to find out the exact location of your package. If you don't see any updates in the tracking, it usually means there is an overload in our carrier's network. We understand how frustrating this can be. If you don't have the tracking number or can't find it, please contact us and we will help you resolve it as soon as possible.
Were you absent when they tried to deliver the package or are there problems with the address?
If you were absent, the transport company usually leaves a notice in the mailbox, sends an SMS or an email to inform you of the delivery attempt and the shipping status. You can also schedule a new delivery attempt or pick it up at a nearby pickup point. To resolve any issues yourself in just a few minutes, we recommend the following links: GLS, FedEx, DHL, UPS or CTT allow you to correct the delivery address information and arrange for a new delivery or pickup at a point in their network.
Is your order marked as delivered but you don't have it with you?
If your order is listed as delivered but you haven't received it, we recommend checking the tracking information provided by the carrier, as it may contain more details about the delivery. Also, check if any family member, neighbor, or building reception service could have received it on your behalf. If you still can't find it, please contact us. It's mandatory you contact us within 7 days of when the delivery took place .