All the brands we work with, carry out rigorous quality controls to ensure finishes and features that meet their standards. Moreover, it is possible that on certain occasions some product presents quality defects in its finishes.
However, if your product has a manufacturing defect, please contact us as soon as possible so that we can properly evaluate the case. We will appreciate it if you provide us with your order number and a description of the defect. Also, some photographs illustrating the defect you have detected (one of the sole if it is footwear) would be appreciated.
As soon as we confirm the defect and its origin, we will take care of the costs and collection management plus offering you a resolution.