If an order is returned to us by the carrier, it will be processed as a return, and you will receive a refund for the product.
Our delivery times are so short that sometimes we have little room to make changes once the package has reached the destination country. Therefore, it is crucial that you contact us immediately if you notice that your address is incomplete or incorrect.
While it is uncommon for packages to be returned to our facilities, reasons we have identified include: merchandise refusal, errors in the address provided during purchase, or failure to collect the package. We recommend tracking your shipment through the email you received. If there is any update on the shipping status, you can check if there has been any issues.