We can try to cancel an order as long as it has not entered the preparation phase in the warehouse. Therefore, we suggest requesting the cancellation quickly. Please note that Raffle orders may enter the preparation phase very soon after being confirmed.
Regarding modifications: once an order has been confirmed, we cannot:
- Modify the items in it
- Add more items to the order.
- Change items in size or color
- Select a different delivery type
- Send separate orders in a single shipment
We recommend placing a new order with the changes you want and requesting the cancellation of the incorrect order.