You'll receive email notifications to easily stay updated. Don't miss out!
The order will not be shipped until it has been prepared in our warehouse. This may take 1 to 2 business days (excluding weekends and holidays). You can check the warehouse holidays on this link.
During check-out, we inform you about the delivery time of your order. You can also see it in the confirmation email we send you.
Once it is ready to leave our warehouse, you will receive an email with all the details about your shipment:
- The items traveling in the package.
- Which company is responsible for the delivery.
- Your tracking number and a direct link so that, with just one click, you can see where your package is at all times.
From your MySVD account, you can conveniently view information about your shipment by accessing the corresponding section and selecting the desired order.
The tracking number is the identifier that the courier company assigns to your shipment. It is very important that you write down this number because if, for any reason, you wish to contact the courier company directly, they will ask you for it in order to locate your shipment and provide you with all the information you need.