When will I receive a notification about my refund? You will receive an email once your package has been scanned by our team at our central warehouses. From that point, the refund process may take up to 5 working days. You will receive another email when the refund is completed, which will be sent to the same payment method used for the purchase.
How long does it take for the refund to appear in my account? Generally, the refund should be effective within a maximum of 2-3 working days after receiving the refund confirmation email. However, the time it takes for the money to appear in your account depends on your bank or PayPal.
What should I do if I haven’t received the refund notification even though the package was delivered? If you have confirmation from the transport company that the package has been delivered for more than 2 working days and you have not received the refund notification, please send us a screenshot of this confirmation along with the shipping tracking information and the name of the transport company used.