Processing a return with us is very easy. To find out what steps you have to follow, go to our Returns page, where you will find a detailed explanation of how to proceed.
UK customers: In addition to the instructions stated in our Returns page about using a tracked courier service, please make sure the provider knows this is a return of an item and not a new shipping.
Do not forget to include the return form, it is an essential requirement that will help us locate your order in the system and ensure that your return is processed correctly. Should you not own a printer, please include a paper sheet with the following information: name, last name, order number, and reason for the return.
If you have any questions about the process, do not hesitate to contact us. If you provide us with your order number we can speed up the response.