It is not usual for a package to be returned to our facilities, however the most common reasons are: deliberate refusal by the customer, an error in the address provided when making the purchase or the package not being collected.
If an order is sent back to us, it will be treated as a return, and you will receive a refund for the item. Due to the volume of goods received, it is not possible to place a new order and handle a second shipment. For this reason, you will have to purchase the item again.
To avoid this situation, we recommend that you to pay attention to the shipping page, which you can access with your tracking number once the package has left our warehouses. With each status update, you will be able to verify whether an incident has occurred.
